If your mentor cancels more than 24 hours before your session, your mentor will work to reschedule your session with you! If they cancel less than 24 hours before your session, in addition to having your session rescheduled, you will be eligible for a 10% discount on your next session with the same mentor.
Can I cancel my session?
Yes, things come up. We get it! We offer a 24-hour free-of-charge cancellation policy. After 24 hours, mentees are subject to a 50% cancellation fee. This fee covers the mentor’s time and administration costs.
What if my mentor and I don't click?
Sometimes it’s just not a good fit! You can always explore other mentors and see if one works better for you.
Can I have more than one mentor?
You can have as many mentors as you’d like. There’s no limit!
How do I pay for my session?
GrasshoppHer uses Stripe to make paying a very simple process. All payment information is processed through Stripe.
How much does a session cost?
Session costs are set by the mentor and can vary depending on the mentor’s rates.
What types of sessions are there?
We offer 30 minutes or 60 minutes sessions. In addition, you can get a 10% discount if you book three sixty-minute sessions together.
I’m having trouble choosing a mentor, could I get additional assistance?
While our mentor page has a search bar that allows you to enter keywords describing what you are looking for, we are happy to provide additional support. Email us at firstname.lastname@example.org
How do I find the right mentor for me?
1. Click on “Book A Mentor” on our website
2. Scroll through our “Disruptors”
3. Book a mentor who is a good fit for you!
Is there a limit to how many mentees I can have?
You can have as many mentees as you want! As always, be mindful of your workload and the quality of mentorship you are providing.
How do I stop being a mentor?
Reach out to email@example.com to start the removal process. There are no fees to stop!
Do I have to accept every session request?
No! We recommend accepting as many sessions as you can reasonably handle, but feel free to set your own limits and pace.
What happens if I need to cancel a session?
Please try to cancel more than 24 hours in advance of the session. To cancel, reach out to the mentor via email and work to reschedule the session. If you cancel less than 24 hours in advance, we will give the mentee a 10% discount on your rate.
How do I get paid as a mentor?
Getting paid is a simple process automated through Stripe. Once a session has been completed you will receive payment. GrasshoppHer charges a 20% administration fee for backend scheduling, development and customer service.
How do I sign up to be a mentor?
Please fill out this form https://grasshoppher.com/become-mentor and we’ll get back to you as soon as possible.